When will my order be dispatched?
Orders are usually dispatched within 3 working days, though as many are made to order, occasionally they may take up to 5 days until dispatch. My aim is always to post them as quickly as possible so that you can be enjoying them in the comfort of your own home
I do offer a 48 hour postage option, which you can select at the checkout, on all products aside from clothing
Do you deliver internationally?
How much is postage?
My order hasn’t arrived
If it’s been more than 10 working days since you received your dispatch confirmation email (please check your spam folder in case I have emailed you with a query) or more than 21 days for international orders, please get in contact email@example.com and I’ll do everything I can to help. I really want you to leave happy with your order from my shop
Is your packaging recyclable?
A lot of it is. I am working towards it becoming fully recyclable in the future as this is something close to my heart
Although the items are made to order, I do allow for returns made within 14 days where they have not been customised, and are in perfect condition. Please email firstname.lastname@example.org for the address. Buyer is responsible for return costs as this is such a small business. Thanks for understanding and supporting. Refunds can only be made once the item has been safely received here. I strongly advise you keep proof of postage safe until your refund has been completed.
When will I receive my refund?
I know want you’ll this done as soon as possible so will do my best to do so as soon as I’ve received and checked the item. It’s usually actioned within 2 days of receipt, but please leave up to 7 days in busy periods.
Can my order be customised?
In some cases yes, this is a great way to make your item extra special. Please email me at email@example.com and I’ll see what I can do
What should I do if I was sent the wrong item?
This is incredibly rare. I’m so sorry if this has happened. I’d be keen to sort this out for you. Please email me firstname.lastname@example.org with your name, address, the name of the item you received and the item you actually ordered.
How does the charity donation work?
Every time you order, the amount stated in the listing, is donated to the charity. This is built into the cost of the item so you won’t be charged it separately at the checkout.
If you’d like to make a large order, please contact me directly for details.
I can’t see my query above?
Please feel free to get in touch. My little shop and your experience is very important to me. I really want you to enjoy your product and have a happy, supported experience. Email email@example.com
Thank you so so much for on considering my shop and helping raise funds