Frequently Asked Questions

When will my order be dispatched?

Orders are usually dispatched within 3 working days, though as many are made to order, occasionally they may take up to 5 days until dispatch. My aim is always to post them as quickly as possible so that you can be enjoying them in the comfort of your own home

I do offer a 48 hour postage option, which you can select at the checkout, on all products aside from clothing

Do you deliver internationally?

Yes. I ship worldwide. My products have been sent to Australia, China, France, the United States…the list goes on! You can choose International Standard Postage or a trackable option at the check out

How much is postage?

UK orders are delivered in approximately 5-7 working days are free via Royal Mail 2nd Class
Upgrade to 48 hour delivery (orders made before 5pm) for £8.99
International orders are delivered in approximately 5 – 7 working days at £9.99 (£3.99 for cards) using International Standard postage. If you wish to track your package, you can upgrade at the checkout to International Tracked.
Occasionally international delivery can be up to 21 days depending on the time in your customs area.
If you are having an item delivered outside the UK, you may liable for any customs/import duties so please check this with your country before ordering.
I keep postage receipts for all orders so please get in contact if you have any problem

My order hasn’t arrived

If it’s been more than 10 working days since you received your dispatch confirmation email (please check your spam folder in case I have emailed you with a query) or more than 21 days for international orders, please get in contact julesathopesquad@outlook.com and I’ll do everything I can to help. I really want you to leave happy with your order from my shop

Is your packaging recyclable?

A lot of it is. I am working towards it becoming fully recyclable in the future as this is something close to my heart

Returns

Although the items are made to order, I do allow for returns made within 14 days where they have not been customised, and are in perfect condition. Please email julesathopesquad@outlook.com for the address. Buyer is responsible for return costs as this is such a small business. Thanks for understanding and supporting. Refunds can only be made once the item has been safely received here. I strongly advise you keep proof of postage safe until your refund has been completed.

When will I receive my refund?

I know want you’ll this done as soon as possible so will do my best to do so as soon as I’ve received and checked the item. It’s usually actioned within 2 days of receipt, but please leave up to 7 days in busy periods.

Can my order be customised?

In some cases yes, this is a great way to make your item extra special. Please email me at julesathopesquad@outlook.com and I’ll see what I can do

What should I do if I was sent the wrong item?

This is incredibly rare. I’m so sorry if this has happened. I’d be keen to sort this out for you. Please email me julesathopesquad@outlook.com with your name, address, the name of the item you received and the item you actually ordered

Bulk orders

If you’d like to make a large order, please contact me directly for details.

I can’t see my query above?

Please feel free to get in touch. My little shop and your experience is very important to me. I really want you to enjoy your product and have a happy, supported experience. Email julesathopesquad@outlook.com

Thank you so so much for on considering my shop and helping raise funds